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Terms and Conditions

Cancellations, No-Shows and Late Arrivals

Cancellation and Rescheduling 

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making it necessary to reschedule. If you need to reschedule or cancel your appointment, we respectfully request at least 48-hours’ notice. 

Our policy requires any cancellation or rescheduling of services to be 48-hours prior to your appointment time. Inability to provide sufficient notice will result in a cancellation fee. The amount of the fee will be equal to the deposit held or 50% of the service offering, whichever is more. 

We require a deposit for all treatments. If there is a variation between cancellation fee and deposit held, you will be contacted by a team member for payment. 

In the event of a true, unavoidable emergency or you are unwell or injured, all or part of your cancellation fee may be applied to future services, subject to sufficient proof of emergency or medical certificate. Deposits that go towards treatments are non-refundable. Refunds will be provided where required under the Australian Consumer Law.

In the instances of pre-paid treatments, the full cost of the service will be forfeited for that single treatment and will be taken out of the pre-purchased treatment plan. 

If you need to cancel your appointment, please contact us on 03 9111 0035 between the hours of 9am-6pm Monday-Friday or 10am-4pm Saturday. In the event that you are unable to speak to a team member, please email your cancellation request to info@cosmeticavenue.com.au and we will return your call as soon as possible.  

Lateness 

A late arrival is considered when a client is 10 minutes late to their scheduled appointment. If you are over 10 minutes late to your appointment, your session may be rescheduled if the treatment cannot be completed in the remaining timeframe. If we do not hear from you within the 10 minutes post your appointment starting time, you will be considered as a “no show” and your original deposit or pre-payment will be void.

No-shows

A no show is considered when a client misses an appointment without cancelling. If you do not attend your appointment, we reserve the rights to retain your deposit. If you have failed to show up for 2 of your scheduled appointments without sufficient cancellation, we require full payment of all future treatments at the time of booking a treatment. 

In the instances of pre-paid treatments, the full cost of the service will be forfeited for that single treatment and will be taken out of the pre-purchased treatment plan. 

Refund

There is no refund on pre-paid treatments if your appointment is deemed cancelled within the 48 hour timeframe or considered a “no show”. Refunds are not transferrable to other individuals. 

All deposits that have been placed for cosmetic injectables and teeth whitening are deemed refundable if you attend your appointment and decide not to move forward with treatment or are considered an unsuitable candidate by the practitioner.

Expirations of prepaid treatments

Pre-pays have a 12-month expiry from date of purchase.

 

Sales, Offers and Promotions

New Injectable Voucher Offer

The $100 New Injectable Client Voucher comprises 2 x $50 vouchers, redeemable at separate injectable appointments. Both vouchers cannot be utilised on the same day, particularly in conjunction with a service valued over $247. The two vouchers must be redeemed at distinct injectable appointments, ensuring the benefits are experienced across two different sessions. The second $50 voucher must be used within 12 months from the date of issue. The vouchers cannot be combined with any other ongoing offers or promotions. Vouchers are valid across all Cosmetic Avenue Clinics, providing flexibility for your convenience. However, the vouchers cannot be continuously used at every Cosmetic Avenue Clinic. Kindly note that usage is restricted to ensure fairness and availability.

By availing and using the New Injectable Client Vouchers, clients acknowledge their understanding and agreement to these terms and conditions. Cosmetic Avenue Clinic aims to enhance your experience, and we appreciate your adherence to these guidelines. If you have any inquiries or require further clarification, please do not hesitate to contact us directly.

 

New Clinic Opening Offer

The promotional sale period for each clinic is one month from its opening date. For precise information on the clinic’s opening date and corresponding sale period, please contact the clinic directly.

Clients are entitled to enjoy up to 40% off non-surgical treatments, 10% off the skincare range, $30 off lip injection packages and $70 off standard filler and discounted anti-wrinkle within the clinic’s individual promotional period.

To avail of the discounted prices, clients must complete full payment for their chosen services and/or products before the respective clinic’s sale period concludes.

Full payment is required upfront for all selected treatments and/or products. While treatments do not need to occur during the promotional period, payment must be finalised within one month from the clinic’s opening date.

In line with our commitment to your well-being, any cancellations or rescheduling must be made 48 hours prior to your appointment time. Failure to provide sufficient notice may result in a cancellation fee equivalent to the deposit held or 50% of the service offering, whichever is more.

Specifics regarding the sale promotion period are unique to each clinic. For information on the clinic’s opening date and corresponding sale period, please reach out directly to that clinic.

By participating in the clinic opening sale, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions. The clinic strives to ensure your satisfaction and appreciates your cooperation in adhering to these guidelines.

The clinic open sales cannot be used in conjunction with any other offer, discount or voucher.

 

50% Off First Treatment Offer

The “50% Off First Package Treatment” promotion is available exclusively at participating Cosmetic Avenue clinics. The promotion period will end at the discretion of Cosmetic Avenue.

The promotion is applicable solely to multiple treatment/cycle packages and is not valid for cosmetic injectables. Eligible treatments under this promotion include:

      • COOLSCULPTING: 50% Off your 1st cycle (minimum 2 package sale). CoolSculpting starts from $244.
      • CELLULITE: 50% Off your 1st treatment when purchasing an 8 treatment package or more. Cellulite Treatment starts from $83.
      • MORPHEUS8: 50% Off your 1st treatment when purchasing a 2 treatment package or more. Morpheus8 Treatment starts from $250.
      • SKIN TIGHTENING: 50% Off your 1st treatment when purchasing a 2-treatment package or more. Skin Tightening starts from $146.
      • LED: 50% Off your 1st treatment when purchasing an 8 treatment package or more. LED Treatment starts from $21.
      • SKIN PEELS: 50% Off your 1st treatment when purchasing a 2 treatment package or more. Chemical Peel starts from $48.

This promotion is only applicable to the first treatment/package purchase and cannot be used for subsequent treatments/packages. The promotion cannot be used in conjunction with any other offer or discount. Cosmetic Avenue reserves the right to determine the end date of this promotion.

By participating in the “50% Off First Package Treatment” promotion, clients acknowledge that they have read, understood, and agreed to comply with these terms and conditions. Cosmetic Avenue is committed to providing exceptional services, and we appreciate your cooperation with these guidelines. Should you have any questions or require further clarification, please do not hesitate to reach out to us directly.

 

Results Guarantee

We’re the only clinic that offers a Results Guarantee.

We guarantee you’ll see results, and if by chance you don’t, we’ll retreat you free of charge.
T&Cs apply.

 

CoolSculpting – Fat-Free Money Back Guarantee:

If we don’t see results after 2 treatments of the same area, you receive all of your money back. (based on photos and weight must be within 2kgs)

 

Morpheus8 – Results Guarantee

Purchase the 3 Session package, if you don’t see results (based on Before & After photos), you receive an additional 3 Sessions (valued up to $1,987) FREE of charge.

 

Lumecca – Results Guarantee

Purchase the 3 Session package, if you don’t see results (based on Before & After photos), you receive an additional 3 Sessions (valued up to $2,247) FREE of charge.

 

Skin Tightening – Results Guarantee

Purchase the 3 Session package, if you don’t see results (based on Before & After photos), you receive an additional 3 Sessions (valued up to $5,617) FREE of charge.

 

Cellulite Treatment – Results Guarantee

Purchase the 12 Treatment Plan option, if you don’t see results (based on Before & After photos), you receive an additional 8 Treatments (valued at $1,487) FREE of charge.

 

Muscle Toning – Results Guarantee

Purchase the 10 Session package, if you don’t see results (based on Before & After photos), you receive an additional 10 Sessions (valued at $1,497) FREE of charge (based on photos and weight must be within 2kgs)